Refund policy

Refund & Exchange Policy

 

1. Returns & Exchanges

Our return and exchange policy is valid for 15 days from the date of delivery.

If 15 days have passed since the date your order was delivered, unfortunately, we cannot offer a refund or exchange.

To be eligible for an exchange, the following conditions must be met:

  • The item must be unused and in the same condition in which you received it.
  • The price tag must be intact and must not have been removed.
  • The item must be returned in its original packaging.
  • A valid receipt or proof of purchase must be provided.
  • The exchange request must be raised within 15 days of delivery.

Important: Once an order has been shipped, no refund or cancellation will be applicable. Only eligible exchanges will be considered in accordance with this policy.

We reserve the right to reject an exchange request if the returned item does not meet the above conditions.

2. Refunds

Refunds are not applicable once an order has been shipped.

If you wish to cancel an order, you must contact us before the order is shipped. Cancellation and refund requests for orders that have not yet been shipped will be reviewed and processed according to our terms and conditions.

Once an order has been shipped, the order cannot be cancelled for a refund.

3. Late or Missing Refunds

For refunds that are approved for orders that have not yet been shipped, if you have not received your refund:

  1. Check your bank account again.
  2. Contact your credit card company, as it may take some time for the refund to be officially posted.
  3. Contact your bank, as additional processing time may be required.

If you have completed these steps and still have not received your refund, please contact us at:

Email: feedback@lotusattires.com

4. Sale & Discounted Items

Sale, discounted, promotional, or clearance items are not eligible for refunds.

Once a sale or discounted item has been shipped, no refund will be provided. An exchange may be considered only if the item is eligible under our exchange policy.

5. Exchanges

We accept exchanges only for eligible items, including items that are defective or damaged, subject to verification and availability.

If you wish to request an exchange, please contact us at:

Email: feedback@lotusattires.com

Please do not send any product back without contacting us first and receiving confirmation regarding your exchange request.

Eligible items should be sent to:

Lotus Attires (India) Private Limited
SF No. 358, Door No. 1/72-B
Nochipalayam, Tirupur
Tamil Nadu – 641605
India

All returned products will be inspected upon receipt. Exchanges will be processed only after the returned product has been received and found to meet the requirements of this policy.

Exchange products are subject to availability. If the requested replacement is unavailable, we may provide an alternative resolution at our discretion.

6. Gifts

If an item was marked as a gift when purchased and shipped directly to the recipient, an eligible exchange or applicable store credit may be provided in accordance with this policy.

If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to the recipient later, any applicable refund or credit will be issued to the original purchaser, subject to this policy.

7. Shipping & Return Shipping Costs

To return an eligible product for an exchange, please send it to:

Lotus Attires (India) Private Limited
SF No. 358, Door No. 1/72-B
Nochipalayam, Tirupur
Tamil Nadu – 641605
India

Customers are responsible for the shipping costs associated with returning an item for exchange.

Return shipping costs are non-refundable.

We recommend using a trackable shipping service or purchasing shipping insurance when returning an item. We do not guarantee that we will receive your returned item until it has been delivered to us.

The time required for an exchanged product to reach you may vary depending on your location and shipping service.

8. Contact Us

For any questions regarding refunds, returns, or exchanges, please contact us:

Lotus Attires (India) Private Limited
Email: feedback@lotusattires.com